Data owner and manager:
Lively Roasters doo
OIB: 48618475184,
Vrsarska 2,
10000 Zagreb, Croatia.

Contact:
info@livelypharm.com

Definitions

Personal Data (or Information)
Any information that directly, indirectly or in conjunction with other information – including a personal identification number – allows a natural person to be identified or identified.

Usage Data
Information collected automatically through the Owner’s platforms (or third-party services used by the Owner’s platforms), which may include: IP addresses or domain names of computers used by visitors using this website, URI addresses (Uniform Resource Identifier), time of request, method used to send the request to the server, size of the file received in response, numerical code indicating the status of the server’s response (successful outcome, error, etc.), country of origin, features of the browser and operating system used by the visitor, various time details per visit (e.g. time spent on each page within the website) and details of the path followed by the visitor within the website with particular reference to the sequence of pages visited and other parameters about the device’s operating system and/or the user’s IT environment.

User (or Visitor)
An individual with the status of a client, potential client or visitor to the website who uses the services of the owner (including official websites), and who, unless otherwise stated, corresponds to a Data Subject.

Data Subject
The natural person, or user, to whom the Personal Data relates.

Processor (Controller)
A natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller, as described in this Privacy Policy.

Processing Manager (Owner)
A natural or legal person, public authority, agency or other body which, alone or jointly with third parties, determines the purposes and means of the processing of Personal Data, including security measures relating to the operation and provision of the Owner’s services. The Data Controller, unless otherwise specified, is the owner of the relevant platforms. (Hereinafter referred to as “Mireille” or “Owner”)

Website/Site
The website, or website www.mireillelab.com, is the means by which Personal Data is collected and processed.

Service
The service, or services, provided by this website as described in relative terms (if available) and on this website/page

European Union (EU)
Unless otherwise stated, all references to the European Union within this document include all current members of the European Union and the European Economic Area.

Cookies
A small set of data stored on a visitor’s device.

Types of data collected

The types of personal data that Mireille collects, whether through the website or other channels, either independently or through third parties, are: cookies; usage data; name and surname of the natural person representative; contact number of the natural person representative; OIB of the natural person representative; email address of the natural person representative; company name; company OIB; company contact number; company address; company country; company email address; company postal code; company city; company official website; and various other data.

Details about each type of personal data that the Owner collects are set out in a separate section of this Privacy Statement or in specific text displayed prior to the data collection itself.

Personal data may be freely provided by users or, in the case of Usage Data, collected automatically through the use of official websites or through third parties.

Unless otherwise stated, all data collection requests are mandatory, and any refusal to provide the requested data may prevent Owners from providing services and information. In cases where it is specifically indicated that some of the data is not mandatory, users are free to refuse to provide the requested information without any consequences on the functionality of the website, the provision of services and the provision of information.

Users who are unsure what personal data is required for the proper provision of services and use of the website are welcome to contact the Owner.

Any use of Cookies – or other tracking tools – by official websites or third parties used on official websites serves to improve the website and organize the available information, in addition to any other purposes explained in this document or other related documents, if any.

Users are responsible for any personal data collected from third parties that are obtained, published or shared with the Owner, and confirm that they have valid consents to provide the data to the Owner.

Purpose of Processing

User data is collected to enable the Owner to provide services, as well as for the following purposes: analytics and statistics; contacting visitors and clients; creating offers and fulfilling contractual obligations; and protection against unwanted (SPAM) content.

Users can find further detailed information about such forms of processing and about the specific personal data used for each purpose in the relevant sections of this document.

Detailed information on the processing of personal data

Personal data is collected for the following purposes and used by the following services:

Analytics

The services contained in this section allow the Owner to monitor and analyze web traffic on official websites and can be used to track user behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the collected data to track and aggregate the use of this website, to prepare reports on such activities and to share them with other Google services.

Google may use the collected data to prepare and customize ads on its own advertising network (Google AdWords).

Personal data collected: cookies and usage data.

Place of data processing: USA. Google Privacy – Do Not Track.

Contacting Users

Contact form (www.mireillelab.com)

By filling out the contact form with data, the visitor authorizes the Owner to use this data to respond to requests for information, offers or any other types of requests, as indicated in the form header.

Personal data collected: name and surname of the natural person representing the representative; contact number of the natural person representing the representative; OIB of the natural person representing the representative; e-mail address of the natural person representing the representative; company name; company OIB; company contact number; company address; company country; company e-mail address; company postal code; company city; company official website; and various other data.

Place of data processing: Republic of Croatia.

Establishment of sales contracts

The Owner is legally obliged to collect basic information about a natural person or company, or trade, or other legal entity, in order to conclude a purchase contract for the Buyer and fulfill contractual obligations. The Owner will collect such information directly from the Buyer or, if possible, through valid public registers.

Place of data processing: Republic of Croatia.

SPAM Protection

This type of service analyzes the traffic of official websites, which potentially contains personal user data, with the aim of filtering out visitors, messages and content that are recognized as unwanted (SPAM) from the traffic.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service from Google Inc.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Personal data collected: cookies and usage data.

Place of data processing: USA. Google Privacy.

Direct marketing

Contacting existing and potential customers/visitors.

User Rights

Users may exercise certain rights regarding data processed by the Owner.

Specifically, users have the right to do the following:

  1. Withdraw your consent at any time. Users have the right to withdraw their consent if they have previously given consent to the processing of personal data.
  2. Objection to the processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent. Further details are provided in a separate section below.
  3. Access to your data. Users have, if the Owner is processing the data, request the disclosure of certain aspects of the processing and obtain a copy of the data being processed.
  4. Check and request correction. Users have the right to check the accuracy of their data and request updating or correction of their data.
  5. Restrict the processing of their data. Users have the right to restrict the processing of their data in certain circumstances. In such a case, the Owner will not process their data for any purpose other than storage.
  6. Request deletion or other removal of their personal data. Users have the right, under certain circumstances, to request deletion of their data from the Owner and receive confirmation of the deletion.
  7. Receive your data and transfer it to another controller. Users have the right to receive their data in a structured, commonly used and machine-readable format and, where technically feasible, to transfer it to another data controller without hindrance. This provision applies provided that the data are processed by automated means and that the processing is based on the visitor’s consent in a contract to which the visitor belongs or on the basis of contractual obligations.
  8. File a complaint. Users have the right to file a complaint with the competent data protection authority.

Details about the right to object to the processing of your data

When personal data are processed for public interest purposes, in the exercise of official authority vested in the Owner or for the purposes of legitimate interests pursued by the Owner, users have the right to object to such processing where there is a legal basis relating to their particular situation to justify the objection.

Furthermore, if their personal data are processed for direct marketing purposes, users may object to such processing at any time without giving any justification.

To find out whether the Owner processes personal data for direct marketing purposes, users can refer to the relevant sections of this document.

How to exercise your rights

All requests for the exercise of the above-mentioned rights for users can be addressed to the Owner through the contact details provided in this document. Requests are made free of charge, and the Owner will resolve them as soon as possible and always within one month.

Method and place of data processing

Processing Methods

The owner takes appropriate security measures to protect against unauthorized access, disclosure, alteration or unauthorized destruction of data.

Data processing takes place on computers and/or other IT tools, following all organizational procedures and methods strictly related to the stated purposes. In some cases, in addition to the Owner, the data may be accessible to certain persons in charge of or involved in the operations of the Owner (administration, sales, marketing, legal, systems, etc.) or to third parties (such as technical and Internet service providers, hosting providers, email server providers, IT companies, communication agencies, etc.) designated, if necessary, as processors by the Owner. An updated list of third parties with said access may be requested from the Owner at any time.

Legal basis for processing

The Owner may process personal data relating to users if one of the following applies:

  1. Users have given consent for one or more purposes. Note: Under some laws and regulations, the Owner may process personal data until the visitor explicitly objects to such processing (“opt-out”), without relying on consent or one of the following legal bases. However, this legal basis does not apply whenever the processing of personal data is subject to European data protection laws;
  2. When the provision of data is necessary for the execution of a contract with the user or any other pre-contractual obligation;
  3. Processing is necessary for compliance with a legal obligation to which the Owner is subject;
  4. The processing relates to a task carried out in the public interest or in the exercise of official authority vested in the Owner;
  5. Processing is necessary for the purposes of the legitimate interests pursued by the Owner or a third party.
  6. In any case, the Owner will be happy to help clarify the specific legal grounds relating to the processing, i.e. whether the legal obligation is related to a legal or contractual obligation or a necessary condition for entering into a contract.

Processing Place

The data is processed in the business offices of the Owner and in other places where the parties involved in the processing are located.

Depending on the user’s location, data transfers may involve transferring user data to a country other than their own. To learn more about the location of the processing of such transferred data, users can check the section containing details about the processing of personal data.

Users also have the right to obtain information about the legal basis for transferring data to a country outside the European Union or to any international organization governed by public international law established by two or more states, such as the UN, and about the security measures taken by the Owner to protect the data.

If any such transfers take place, visitors can find out more by checking the relevant sections of this document or by contacting the Owner using the details provided in the contact section.

Retention Time

Personal data is processed and stored for as long as required by the purpose for which it was collected.

Therefore:

  1. Personal data collected for purposes related to the performance of a contract between the Owner and the Visitor will be retained until such contract is fully implemented, and thereafter for a maximum of two years.
  2. Personal data collected for the purposes of the Owner’s legitimate interests are retained for as long as necessary to fulfill such purposes. Users can find specific information related to the legitimate interests pursued by the Owner in the relevant sections of this document or by contacting the Owner.

The owner may be allowed to retain personal data for a longer period of time, in cases where the user has given consent to such processing and provided that such consent has not been revoked. Furthermore, the owner may be obliged to retain personal data for a longer period of time, when so required by legal obligations or by order of a competent authority.

After the retention period has expired, the personal data will be deleted. Therefore, the rights of access, the right to erasure, the right to rectification and the right to data portability cannot be exercised after the retention period has expired.

Additional information on data collection and processing

Legal Procedures

The user’s personal data may be used for legal purposes by the Owner in court or in stages that may lead to legal actions arising from improper use of this website or related services.

Users declare that they are aware that the Owner may disclose some or all of their personal data at the request of public authorities.

Additional Information on User Personal Data

In addition to the information contained in this Privacy Statement, the Owner may provide the User with additional and contextual information about certain services or the collection and processing of personal data upon request.

Minutes and Maintenance

For the purposes of using and maintaining official websites and any third-party services, they may collect files that record interaction with the website (system logs or system logs), and use other personal data (such as IP address) for this purpose.

Information Not Contained in This Statement

More details about the collection or processing of personal data can be requested from the Owner at any time. Please see the contact details at the beginning of this document.

‘Do Not Track’ Requests

The official website does not support and does not respect web browser “Do Not Track” requests.

To determine whether any third-party services will respect web browser “Do Not Track” requirements, please read their privacy statements.

Changes

The Owner reserves the right to modify this Privacy Statement at any time, and will notify its users of changes through official channels and/or – to the extent technically and legally feasible – by sending notices to visitors and clients via any contact details available to the Owner. It is advisable to check this document frequently, referring to the date of the last modification indicated at the bottom.

If the changes affect processing operations carried out based on user consent, the Owner will collect new consents from visitors and clients where necessary.

Other legal information

The Data Controller is responsible for this Privacy Statement.

This Privacy Statement has been prepared based on the provisions of multiple laws, including Articles 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation, commonly known as GDPR).

Use of collected data

The data controller processes visitor data appropriately and takes appropriate security measures to prevent unauthorized access, disclosure, alteration or unauthorized destruction of data.

Data processing is carried out using computers and/or IT tools, following organizational procedures and methods strictly related to the stated purposes. In addition to the data controller, in some cases, data may be made available to certain types of persons responsible for the operation of the website (administration, sales, marketing, legal administration of the system) or to third parties (such as – technical service providers, mail carriers, hosting providers, IT companies, communication agencies), which, if necessary, the Owner designates as data processors. An updated list of all parties may be requested from the data controller at any time.

Legal information

Note for visitors from the European Union: this Privacy Statement has been fully adapted and complies with the obligations of Article 10 of European Directive No. 95/46/EC, as well as the obligations of Directive 2002/58/EC, which is regulated by Directive 2009/136/EC regarding the subject of Cookies.

Use of cookies

What are cookies?

Cookies are small text files that are stored in your browser or on the hard drive of your computer or mobile device when you visit our website and typically save settings and web preferences, such as your preferred language.

Cookies are designed to provide you with a smooth browsing experience on our website and they record your preferences so that you do not have to re-enter the requested details each time.

There are different types of cookies. Some are cookies directly from our website, while others are installed by third parties who place cookies on our website.

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your web browser. Persistent cookies will remain stored on your computer or device until they are deleted or until they expire. With persistent cookies, a website stores information, such as your login name and password, so that you do not have to log in again each time you visit a particular website.

How do we use cookies?

The website www.mireillelab.com collects, processes, discloses to third parties and securely stores information about your visit in order to provide its visitors with better services, remember your preferences in order to improve and provide a personalized user experience, and to fulfill its legal obligations, provided that such information is not used for any other purpose or scope than those defined in the Privacy Policy.

Disabling cookies

There are currently several websites that allow you to opt out of cookies for various services. You can find out more at the following websites:

www.allaboutcookies.org
www.youronlinechoices.com/hr
www.aboutads.info/choices
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
http://www.addthis.com/privacy/privacy-policy

Cookies we place

LIVELY ROASTERS doo records details of your visit to the website www.mireillelab.com

LIVELY ROASTERS doo uses session cookies and persistent cookies on its websites. Session cookies will be deleted from your computer when you close your browser, while persistent cookies remain on your hard drive until they are deleted or until their expiration date. You can delete persistent cookies as well as reject both session cookies and persistent cookies by following the instructions provided in:

Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Firefox: https://support.mozilla.org/hr/kb/onemogucavanje-kolacica-cookiesa-trecih-stranaka-u

Microsoft Edge: https://support.microsoft.com/hr-hr/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: https://support.apple.com/hr-hr/guide/safari/sfri11471/mac

Opera: To access the cookie section, first open the menu (click on the red Opera logo in the upper left corner) and select Settings.

In the new window, click Privacy & Security, then scroll down to the Cookies section. There are four options, mostly familiar from the previous examples. As before, users can choose to block all cookies, allow them, or select exceptions. To delete them, click the ‘All cookies and site data…’ button, then the handy ‘Delete All’ button.

or you may continue to use the website or mobile website, but in that case you may not have access or you may have limited access to all the functions of the website or mobile website.

Third-party cookies

In some special cases, we also use cookies provided by trusted third parties. Third-party cookies usually come from advertisements on other websites and are placed on the website you are visiting. By using these cookies, websites can track your internet usage for marketing purposes.

More information

We hope you find this cookie policy useful. If you are unsure whether you want to leave cookies on the website you are visiting, please note that it is always safer to allow cookies that would communicate with some of the features used on our website. However, if you require more detailed information, please contact us at the following email: info@livelypharm.com

Changes to cookie policy

We may update this Policy from time to time. If we make significant changes, we will notify you, but please check this Policy regularly to ensure you are familiar with the most recent version.

Version 2, February 2025, Zagreb

Change log:

  1. V1: Initial announcement
  2. V2: Change platform name, including website, site name, and email address
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