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Continue ShoppingThe Terms and Conditions, as well as individual terms of sale indicated with information about certain products, represent an offer by Lively Roasters for the conclusion of a Contract, and the user, as the buyer, by completing the form and concluding the order or in another manner specified in these Terms and Conditions, accepts them, which is considered to be a contract concluded between the buyer and the Seller, according to the terms of sale specified in these Terms and Conditions.
Online purchases can only be made if the buyer enters the correct requested information in the space provided on the Websites. When filling out the form, the buyer is obliged to provide accurate, valid and complete personal information.
The selection of the desired product is done by saving it in the “basket” by clicking on the “Add to cart” link. If the Buyer purchases a product that has, in the meantime, been sold, then the Seller will contact the Buyer to agree on further action (refund of the amount paid, purchase of another product or delivery of a product of the same type when the Seller obtains it from its suppliers). The Seller, except for the obligation just mentioned, is not liable to the Buyer in the described case on any basis.
The “basket” contains all the products that the Buyer has selected for purchase, along with the product price, shipping price, and total price (including VAT). If the Buyer wishes to continue shopping, he selects the “Proceed to payment” link, and the system automatically takes him to the “Checkout” page, where he must enter customer information and delivery address.
After completing the above steps of the web store and selecting “Order” on the “Checkout” page, the system automatically takes the Buyer to the “Order Confirmation” page, which contains information about the order number, payment, as well as a notification about sending a confirmation email containing an offer to sell the selected products, as well as a notification about the email address and toll-free phone number through which the Buyer can obtain all necessary information.
The price is determined for each individual product. The process of entering the price on the website for each product is subject to control at several levels, but regardless of this, there is a possibility of error due to the human factor. Such situations are exceptional and Lively Roasters apologizes to its customers in advance. Lively Roasters will be forced to inform customers about the situation, the incorrect price and the inability to deliver the ordered product with the wrong price for a specific order.
The Seller reserves the right to publish content in English in cases where:
You can find all contact information on our contact page .
Payment for ordered products can be made in the following ways:
When payment has been made and is visible (by taking delivery after payment to the courier service employee), the purchase contract is considered to have been concluded.
All payments will be made in euros. The amount for which your credit card will be charged is obtained by converting the price from euros according to the valid exchange rate list of the Croatian National Bank.
When charging with your credit card, the same amount is converted into your local currency according to the valid exchange rate list of the card association.
As a result of the price conversion, there is a possibility of a slight difference in the amount compared to the original price displayed on our website.
The delivery price for Croatia is:
Products that have been paid for in accordance with the submitted offer will be delivered to the Buyer. If you wish to arrange a suitable delivery date, please write this in the NOTE, so that we can convey your wish to the delivery service. When the shipment is processed, the Buyer will receive an email notification about the status of his shipment.
Delivery is carried out by the Seller (through its employees) or by hiring a reputable delivery (courier) service. Delivery is made to the entrance of the residential building at the desired address.
The user can unilaterally terminate the Agreement within 14 (fourteen) days from the delivery of the goods to the customer without giving any reason. The User does not have the right to unilaterally terminate the Agreement:
The User is obliged to hand over the goods or send them to the address Lively Roasters doo / Lively Pharm, Velika cesta 99, 10020 Zagreb without undue delay, and in any case no later than 14 (fourteen) days from the date on which he sent Lively Roasters his decision to unilaterally terminate the Contract.
The user must bear the direct costs of returning the goods themselves. The user is requested to contact info@livelypharm.com before terminating the Agreement so that the procedure for returning the goods can be explained to him.
In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the user is liable for any diminution in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
If, at the user’s request, the performance of the service has begun during the period for unilateral termination of the Agreement, the user is obliged to pay Lively Roasters an amount proportional to what was delivered up to the moment the user notified Lively Roasters of the unilateral termination of the Agreement.
Any adult/customer on the Mireille web store can join the Mireille Lab Membership program.
You become a member of the Membership automatically by selecting and paying for the selected Membership package. Membership lasts for the agreed period, after which it can be canceled or renewed.
Not. You can buy membership exclusively for yourself. Explore the possibility of buying Gift Cards for loved ones.
That! After the expiration of the period of the selected package, the Membership program will try to be automatically charged and renewed for the same period. You will be informed about this a few days before.
Currently, you can only pay for Membership online with credit and debit cards for a simplified way and the process of renewing and enrolling in Membership.
Yes! Your data is never stored with us – your card is stored as a random number of characters (a tokenization process) and we never see or use it. Your sensitive data is processed by CorvusPay – the leading company in the region for enabling and processing online transactions in an extremely secure and confidential manner. Your data is never accessible or visible.
The membership program is available in two variants – quarterly (three months) and half-yearly (six months).
Within the “My Profile” page, visit the “My Membership” link to manage your membership.
You can cancel your membership at any time via the “My Profile” page and then the “My Membership” link. If you cancel your membership before it expires, it will remain active until the last day and then be canceled.
Not at the moment. In the future, you will be able to change your plan from quarterly to half-yearly.
The login details for the online training are the same as the login details for your Mireille profile. After a successful purchase and processed order, you can access the online training in the same place where you added it to your cart – on the Online Training page. When you log in to your Mireille profile (using the email address you use to place orders), instead of “Add to Cart”, you will see a new button – Go to Training.
You will not receive the online training or any access data for it via email, SMS or any other notification. All online training is linked to your profile and is exclusively available through the Mireille web store, provided that you log in to your Mireille profile. Online training cannot be obtained in a format for saving, as an email attachment, as a download link, etc., but can only be viewed in the Online Training section.
When you receive an email with the title “Your Mireille order is now complete,” you can be sure that we have processed your order and that you have been granted access to the online training. Visit the Mireille web store, log in to your Mireille profile, and view the training in the same place where you purchased it.
Unfortunately, no. As a digital product, and in accordance with the Consumer Protection Act, returns and exchanges on digitally delivered products are not possible.
You can reset your password by clicking Forgot password on the login page. If you still have difficulties logging in or resetting your password, contact us via the WhatsApp button on this page.
